![]() ![]() Overall, my wife and I had a good time despite being sold at every turn and the amenities being awful. Our room had a broken outdoor bathtub (scolding hot water only), and a broken door handle that had to be completely replaced after we were locked out of our room for 2 hours. We found our own spots away from the staff so we could just relax in peace. I would rather go watch the talent at a local karaoke bar in my hometown. The entertainment was AWFUL! None of the shows made any sense. Hotel Overview Secrets Akumal Riviera Maya is an AAA Four Diamond resort located in the heart of the Riviera Maya. With Unlimited-Luxury everything is included with your stay from best-in-class service, gourmet restaurants and top-shelf drinks to endless day and nighttime activities. Very nice restaurants, but even at our dinners we were hounded at every turn to buy extra bottles of wine or champagne. Secrets Resorts & Spas are committed to redefining and elevating the all-inclusive experience. The only bright spot in all of this was the food. It has a very natural Mexican feel to it. The drinks at this “all inclusive” resort were terrible! Everything is watered down and awful tasting. Secrets Akumal is one of the best all-inclusives Ive stayed at. When my wife and I told them we weren’t interested they tried to guilt us into buying by saying the regular amenities weren’t “very nice” and that she was a single mother who “really needed to hit her numbers.” I hate that a company would force their employees to guilt their own guests for sales numbers. With a name meaning place of the turtle in Mayan, this AAA Four Diamond, all-inclusive resort is renowned for its beautiful Riviera Maya beaches and green sea turtle population making this resort oasis a premium snorkeling location and picturesque hideaway for couples to relax and relish the exceptional. From the literal moment we got there we were being sold a timeshare and more expensive dinners along with them trying to sell us a more expensive room. At Secrets Akumal, we’re passionate about preserving our environment and community. ![]() Twenty-four hour food and drink options are. Secrets Akumal Riviera Maya: Secrets Resorts Akumal - See 9,569 traveler reviews, 11,686 candid photos, and great deals for Secrets Akumal Riviera Maya at Tripadvisor. The people and resort itself were nice, but they held us hostage WITH SALES PITCHES before we were even allowed to go to our room. This hotel is ideally located in the heart of the Riviera Maya along the famed white sand beaches and calm, clear waters of Akumal. Secrets Akumal Riviera Maya is an all-inclusive-only property that does not require guests to wear wristbands.
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